Refund Policy

The following outlines the policy for merchandise purchased from HulkOffsets and is applicable for return scenarios up to 30 days from delivery. All returns are subject to a restocking fee of 15% plus freight charges. After 30 days period, items are subjected to a 20% restocking fee plus the cost of shipping. Please note all returned items will be subjected to a rigorous inspection.

Returns

Returns will be accepted within 30 days from delivery. HulkOffsets may charge up to a 15% restocking fee to cover expenses such as shipping costs and credit card transaction fees.

HulkOffsets Warranty and Exchange Policy

HulkOffsets will accept returned merchandise within the first 30 days after delivery according to the following conditions:

• HulkOffsets must be contacted before any return.
• All original packaging (with protective materials) must be included with the returned merchandise.
• The returned merchandise must be in its original packaging, which should be intact and undamaged. A lack of original packaging will invalidate the return.
• Returned Merchandise should not show signs of damage or alteration. Non-compliance will nullify the return.
• Returned wheels or tires must have not been previously mounted.
• The customer is responsible for return shipping and insurance fees. Uninsured items damaged in shipping will void the return.
• Functional, undamaged wheels and tires free of defects may be subjected to a 15% restocking fee. If, upon evaluation, the item is found to have signs of wear, cosmetic blemishes, missing parts, or damaged in any manner the cost to recondition the item will be deducted from the refund due.
• Functional, undamaged returned accessories not showing signs of wear may be subject to a $15.00 restocking fee. If upon evaluation the item is found to have signs of wear, cosmetic blemishes, or damages, the value needed to recondition the product will be deducted from the refund due.
• Refunds will comprise the item's invoice amount minus the restocking fee, if relevant. Initial charges for shipping and handling will not be included in the refund.

How can I return my purchased product?

• Return of purchased items is covered by the HulkOffsets Refund and Warranty Policies. If you wish to return your purchased items, please contact us and our team will provide all the necessary steps to process your request.
• Products must be returned in their original condition and packaging with all included parts and all free promotional gifts included. You are responsible for the cost of the return shipment. Shipping and handling fees are non-refundable.
• If the product you received is defective, no worries, we will ship your new product free of charge.

Damaged in Shipping

In the case a product is damaged during shipping, please secure proof (photos) and reach out to us at email sales@hulkoffsets.com

What items are not eligible for returns?

Please note that damages to products or parts caused by misuse, or items that are not in their original condition and missing parts for reasons not due to quality issues are not covered by the HulkOffsets Refund and Warranty Policies.

The below conditions are not quality issues:

• Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.
• Damages due to use, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.

Damaged by Customer

Unfortunately, HulkOffsets cannot accept returns or exchange any product that has been damaged by the customer and the return will become void. This includes damage from customer misuse, missing parts, or unsellable condition due to customer tampering.

How can I exchange a purchased product for another item?

Only In the event the wrong item was shipped, HulkOffsets will exchange the product for the item identified on the order, adhering to these conditions:

• HulkOffsets must be informed before any return.
• All original packaging, including the box and all protective materials, must be included with the returned merchandise.
• The Returned Merchandise must be received in its original packaging and the packaging must be intact and undamaged. The absence of the original package will void the exchange.
• Returned Merchandise cannot be damaged or altered in any fashion. Failure on this will void the exchange or return.

HulkOffsets will be responsible for return shipping and insurance fees.

Can I return a product I got from another retailer?

Only products purchased from HulkOffsets are eligible for returns. Products purchased from other retailers must be returned to that retailer.